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Privacy Policy

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Privacy Policy

Last updated: March 17, 2026

ProspectPanda ("ProspectPanda," "we," "us," and "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This Privacy Policy describes how we collect and use your personal information when you visit our website, use our platform, communicate with us, or otherwise interact with our services (collectively, the "Platform").

By using the Platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, do not use the Platform.

1. Overview

ProspectPanda operates as a CRM platform that helps businesses manage customer relationships, track leads, and close deals. In providing these services, we act in two distinct capacities depending on whose data is involved.

As a controller. When you visit our website or create an account, we are the data controller for your personal information. This Privacy Policy governs that data.

As a processor. When you use ProspectPanda to manage your own customers' data, we process that data on your behalf as a data processor. Your use of the platform to handle third-party data is governed by your agreement with those individuals and our Data Processing terms. This Privacy Policy does not apply to your customers' data stored within the platform.

2. Information We Collect

We collect personal information in the following ways:

Directly from you. When you register for an account, subscribe to a plan, fill out a form, contact support, or otherwise interact with us, you provide us with information such as your name, email address, phone number, billing information, and business details.

Automatically when you use the Platform. We collect usage data, log data, and technical information when you access the Platform. This includes your IP address, browser type and version, device identifiers, pages visited, time spent on pages, referring URLs, and actions taken within the platform. We use cookies and similar tracking technologies to collect this information. You can control cookie settings through your browser, but disabling cookies may affect platform functionality.

From third parties. We may receive information about you from third-party services you connect to the Platform, such as payment processors, CRM integrations, or social login providers. The information we receive depends on the permissions you grant those services.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide and operate the Platform. We use your information to create and manage your account, process payments, deliver features, and provide technical support.

To improve the Platform. We analyze usage data to understand how the Platform is used, identify areas for improvement, fix bugs, and develop new features. This analysis is conducted in aggregate or anonymized form where possible.

To communicate with you. We send transactional emails related to your account (receipts, password resets, security alerts) and, where you have opted in, marketing communications about product updates, new features, and promotions. You may opt out of marketing emails at any time using the unsubscribe link in those emails.

To protect the Platform and its users. We use information to detect and prevent fraud, abuse, unauthorized access, and other harmful activity. We may also use it to enforce our Terms of Service.

For legal and compliance purposes. We may process your information to comply with applicable laws, respond to legal requests, and fulfill our regulatory obligations.

4. How We Protect Your Information

We implement technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is completely secure. While we take data security seriously and apply industry-standard safeguards, we cannot guarantee absolute security. If you have reason to believe your account has been compromised, contact us immediately at info@prospectpandacrm.com.

5. When We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

With service providers. We share information with third-party vendors who help us operate the Platform, including payment processors, cloud hosting providers, email delivery services, and analytics tools. These providers are contractually required to use your information only as needed to provide services to us and to maintain appropriate security.

For legal or regulatory purposes. We may disclose your information if required by law, regulation, court order, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of ProspectPanda, our users, or others.

In connection with a business transfer. If ProspectPanda is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With your consent. We may share your information with third parties when you have given us explicit consent to do so.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Platform. When you close your account, we will delete or anonymize your personal information within 30 days, except where we are required by law to retain it for a longer period or where retention is necessary to resolve disputes, enforce agreements, or maintain security.

Data you have stored within the Platform (such as contact records and pipeline data) may be requested for export within 30 days of account termination. After that period, ProspectPanda may permanently delete that data.

7. Children's Privacy

The Platform is not directed at children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, contact us at info@prospectpandacrm.com and we will take steps to delete that information.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access, correct, or delete the personal information we hold about you, the right to restrict or object to certain processing, and the right to data portability.

To exercise any of these rights, contact us at info@prospectpandacrm.com. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

You may also update or correct your account information directly through your account settings at any time.

10. Privacy Policy Updates

ProspectPanda may update this Privacy Policy at any time. When we make material changes, we will notify you by email or by displaying a notice within the Platform. The updated Privacy Policy will be effective as of the date shown at the top of this page.

Your continued use of the Platform after any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using the Platform and close your account.

11. Contact

For questions, concerns, or requests related to this Privacy Policy, contact us:

Notices sent to ProspectPanda must be delivered by email to the address above. We will acknowledge receipt and respond within a reasonable timeframe.